RETURN & REFUND POLICY

Last Updated: 1 January, 2026

Thank you for shopping with The Gift Boxx (“we”, “us”, “our”), accessible at https://thegiftboxx.com/.
Please read this Return & Refund Policy carefully before placing an order. By purchasing from our website, you agree to be bound by the terms below.

1. No-Return / No-Refund Nature of Our Products

The Gift Boxx specializes in curated wooden gift boxes containing premium items such as watches, headphones, candles, and accessories. These products are gift-oriented, carefully assembled, and often customized or curated for specific occasions.

Accordingly, we do not accept returns or offer refunds in the following cases:

• Change of mind after placing an order
• Incorrect product selection, box type, variant, or quantity chosen by the customer
• Incorrect or incomplete delivery address provided by the customer
• Minor variations in:
  • Wood grain, colour, knots, texture, or polish
  • Packaging materials, ribbons, fillers, or tags
  • Product shades due to lighting or screen differences
• Personalized or customized orders, including:
  • Engraving, printed names, dates, messages, or logos
  • Custom gift notes or special instructions
• Discounted, sale, or promotional items

These scenarios do not qualify for return, replacement, or refund.

2. Eligible Cases for Replacement or Refund

A replacement or refund may be considered only in the following verified situations:

• Manufacturing defect
• Transit damage
• Wrong product shipped (substantially different from what was ordered)

All such requests are subject to strict verification and approval by The Gift Boxx.

3. Mandatory Proof for Claims

To raise a valid claim, you must:

1. Notify us within 24 hours of delivery
2. Contact us at:
   Email: thegiftboxx25@gmail.com
   Phone/WhatsApp: +91 77109 70512
3. Share the following mandatory evidence:
   • Order ID
   • Clear unboxing video showing:
     • Sealed package
     • Shipping label
     • Entire unboxing process
     • Visible defect/damage/wrong item
   • Clear photographs of:
     • Outer packaging
     • Inner packaging
     • Product(s)

Claims without an unboxing video will be rejected without exception.

4. Approval, Processing & Timelines

• Once approved, the claim will be processed within 3 days of approval
• Refunds or replacements (if applicable) may take 5–7 working days to reflect or be dispatched
• Refunds may be issued via:
  • Original payment method, or
  • Store credit / coupon, at our discretion

All decisions made by The Gift Boxx regarding eligibility, refund mode, and resolution shall be final and binding.

5. Return Shipping Conditions (If Approved)

If a return is approved:

• Products must be unused and in original condition
• Original packaging, accessories, tags, and inserts must be intact

We reserve the right to reject returns if:

• Products appear used, altered, or tampered with
• Packaging or accessories are missing
• Damage is due to mishandling by the customer

Unless explicitly agreed in writing, return shipping costs are borne by the customer.

6. RTO, Failed Delivery & Address Errors

If an order is returned to origin due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept delivery
• Phone unreachable

No refund is guaranteed. Re-shipment, if approved, will require payment of:

• Forward shipping charges
• RTO charges
• Any applicable re-packing fees

7. Cancellations

• Orders can only be cancelled before processing or personalization begins
• Once packing or customization starts, cancellation is not allowed

We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud. In such cases, a refund will be issued if payment was captured.

8. Policy Modifications

This policy may be updated at any time without prior notice. The version published on the website shall always prevail.

Need help?

Contact us at thegiftboxx25@gmail.com for questions related to refunds and returns.